This area contains a wide variety of self-help information, such as FAQs, support guides, and white papers.
Click these links to visit the self-help categories below:
The HP Business Support Center provides additional documentation and support details, such as access to Web Jetadmin support documentation, HP Web Jetadmin support Forum and Web Jetadmin user manuals.
These documents cover a range of HP Web Jetadmin topics in question/answer format.
 Installation, Upgrade and Setup
This document lists system requirements and installation instructions for HP Web Jetadmin 10.2. Also included are details about migrating and upgrading from earlier revisions of HP Web Jetadmin as well as other important planning and implementing details. Also includes details on backup/restore scripting.
This document is updated regularly with important details about HP Web Jetadmin 10.2 software. Use this document as an index to support news, updates, patches, and more, which are all ways to resolve potential environment and software issues.
This document describes general guidelines for allocating resources for virtual VMware machines hosting HP Web Jetadmin.
This document describes how to deploy the Migration Tool on a remote host to gathering a data file and a settings file that is migrated into a new HP Web Jetadmin 10.2 installation.
HP Web Jetadmin 10.x installs and uses by default a database running under MS SQL Express. However, it may be more convenient for HP Web Jetadmin to use MS SQL Server 2005 instead for performance benefits, or the SQL Express 4 GB database limitation may be too restricting. Fortunately, an existing installation of Web Jetadmin 10.2 or greater can be configured to use MS SQL Server 2005 instead of SQL Express as long as SQL Server 2005 resides on the same machine.
This document will describe how to create a named instance on an installation of MS SQL Server 2005, how to configure HP Web Jetadmin to use that instance, and optionally how to migrate an HP Web Jetadmin database from SQL Express to MS SQL Server 2005.
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Discovering Devices
This white paper describes implementations of HP Web Jetadmin 10.2 Discovery features that are used to discover and manage devices.
HP Web Jetadmin 10.2 provides two separate techniques for remotely discovering and managing PC connected printers. One technique strictly discovers device model names, eliminating the need for physical inventories. The other technique involves installation of client software to fully manage the devices.
Informs LAN administrators of the ability to discover and manage printers offered by all major printer vendors from a single software interface, HP Web Jetadmin 10.2.
This document describes how to use the SNMP Proxy Agent to discover locally connected devices on intranets.
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Device Reporting and Exporting
This white paper covers the many details of HP Web Jetadmin 10.2 Reporting and Exporting features. Included are details on data collections, anomalies, creating and scheduling the various reports, and creating and scheduling device exports.
This PDF white paper will help you learn how to become more Eco friendly with WJA through HP Eco Solutions.
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Security Topics
This white paper takes a comprehensive look at both application and device security features within HP Web Jetadmin 10.2 and is a must-read in today’s security-conscience world.
This whitepaper explains the threats and risks unique to imaging and printing environments and provides recommendations and strategies to prevent their effects.
This document is a printable version of the online help for HP Web Jetadmin 10.2 IP Security (IPsec). It contains all of the technical details available in the online help system including Installation, Configuration, and detailed steps for using each wizard.
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Proactive Alerts
This white paper describes implementations of HP Web Jetadmin 10.2 Alerts features that are used to monitor and proactively address device events.
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General Device Management
This document lists supported HP devices for HP Web Jetadmin 10.2.
This white paper describes how HP Web Jetadmin 10.2 is used to optimize device utilization through remote configuration, monitoring, and troubleshooting of network printers and associated print infrastructure components.
This white paper discusses the various tools and techniques available in HP Web Jetadmin 10.2 that Helpdesk personnel may find valuable to significantly reduce the time spent troubleshooting printers.
This white paper discusses the various tools and techniques available in HP Web Jetadmin 10.2 used for managing supplies. The document also discusses example scenarios for implementing HP Web Jetadmin 10.2 to monitor your supplies to enable efficient and effective fulfillment operations.
This white paper covers printer and device features that are manageable from HP Web Jetadmin 10.2 software.
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Training Videos
This video is the first of two introductory reviews of Web Jetadmin 10.x, including installation topics and device discovery.
This video is the second of two introductory reviews of HP Web Jetadmin 10.x, including Proactive Alerts, Reports Generation, Print Management, and Help Resources.
This video outlines the installation and deployment of HP Web Jetadmin on various types of servers, including troubleshooting and detailed instructions.
This video outlines areas such as Problem Resolution, Performing Firmware Upgrades, Advanced Alerts, and Supplies Group Management.
This video outlines all areas of HP Web Jetadmin security, including Application Security, Users and Roles, SSL, Device Security, and Other Security Areas.
This video covers key areas of Reporting and Optimization, such as Data Collection and Reports Generation.
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Other Documents
This white paper discusses the various menu features, options and drop-down menus used to navigate the HP Web Jetadmin 10 solution. HP Web Jetadmin 10 contains many navigational and usability improvements over earlier releases of the software, helping to provide ease of use and greater functionality depth in managing your device fleet.
This document is a printable version of the online help for HP Web Jetadmin 10.2. It contains all of the technical details available in the online help system including Installation, Configuration, and detailed steps for using each wizard.
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