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McKesson Corporation
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McKesson Corporation dominates the healthcare industry as the largest pharmaceutical distributor in North America and the leading U.S. healthcare services and information technology company. In fact, McKesson technologies operate in more than half of the nation’s hospitals with more than 200 beds, helping healthcare providers make patient care safer and reasonably priced. McKesson, which ranks 16th on the FORTUNE 500 with more than $88 billion in annual revenue, is growing further by acquisitions.
McKesson’s clearinghouse provides automated ways for providers, payers, and patients to collaborate. As a result, the business offices in hospitals and medical clinics can improve their entire revenue cycle processes.
One of the most important systems in McKesson’s clearinghouse is the multi-instance, 4 TB Oracle database, which ties to most business technologies in RelayHealth, McKesson’s vendor-neutral connectivity services business. A cluster of HP 9000 rp5470 Servers with PA-RISC processors and HP-UX 11i v2 previously supported this platform. However, at nearly 100 percent utilization, the servers’ memory and CPU capacity became overextended. Problems occurred whenever the staff powered down the servers, either to add storage capacity, bring new customers on the system, or make other adjustments. That’s when virtually every other system connected with the database—from external customer services to services account management—would incur an outage.
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